Refund & Return Policy

We want you to be happy with your order. Because our products are consumed, we accept returns under the conditions below.

Eligible returns

• Wrong product delivered.
• Product damaged or leaking on arrival.
• Sealed, unopened products within 7 days of delivery.

How to request a return

Message us on WhatsApp at 0300 0967722 within 48 hours of delivery for damaged or wrong items, with your order number and a photo of the product and packaging.

Refunds

Once we approve your return, we send a replacement or refund to your bank, JazzCash or Easypaisa account within 7 working days. For wrong or damaged items, we cover the return delivery cost.

Not eligible

• Opened or used products, unless faulty.
• Requests made after 7 days of delivery.

Last updated: November 2026